Frequently Asked Questions

The shipping, packaging and administration costs are a flat rate of CHF 10.00 per order.
Express shipping within 1-2 days is offered for an additional charge of CHF 25.00 / order.

If an item is delivered in unsatisfactory condition or the item needs to be exchanged for a different size, please return the item within 14 days. We will then offer either a full refund of the purchase price or delivery of a replacement item.

Please return the item with a note. The note must include the name, order number, reason for return and desired action.

Delivery of the replacement item or refund will be initiated as soon as we receive the returned item.

Address for returns:
Pandinavia AG
Lauberhorn Shop
Industriestrasse 30
8302 Kloten

All conditions for returns are described in the GTC.

For private customers, payment can be made by credit card, Twint or advance payment.

As a rule, the delivery times according to the GTC apply.

If you would like to order an item but cannot enter a quantity, and the icon with the shopping basket does not appear, this means that the item is not available at the moment and therefore cannot be ordered. In an urgent case, please email or call to find out when the item will be available again.